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Works with your WhatsApp number

WhatsApp runs your business. Who runs your WhatsApp?

Give your team one view of every number, every customer and every conversation, with each message to the team that should handle it.

Sign up for free See how it works
  • WhatsApp automation
  • Bulk messaging
  • Broadcasts
  • WhatsApp API
  • WhatsApp Business API

Works with

The problem

Sound familiar?

See every conversation your team has, and stay in control of how each one is handled.

  • Leads go cold while enquiries wait unassigned, with no owner and no follow-up.

    How Risponse helps
    With Risponse

    An AI agent handles the first response from your knowledge base, and routes the rest to the right owner with a clear next step.

  • Customers repeat themselves every time a chat moves between agents or departments.

    How Risponse helps
    With Risponse

    AI and agents work with full customer context, drawing on your knowledge base, CRM, custom APIs and MCP tools.

  • Relationships sit on personal phones and customer history leaves when an employee does.

    How Risponse helps
    With Risponse

    Centralise every conversation in a shared inbox with role-based access. Customer history stays with the business.

  • Leaders are in the dark with no view of response times, open queries or SLA performance.

    How Risponse helps
    With Risponse

    Full visibility and control across team conversations. Track response and resolution times and unanswered queries, with alerts when replies miss your SLA or TAT.

Why Risponse

WhatsApp, built for departments.
Not just chats.

Customers don’t keep to one topic in a chat. In Risponse, every message is sorted, not just every chat, so each team sees exactly what needs its attention.

Message categories

One chat, several topics. Each team sees its part.

Sales and support work from the same conversation without getting in each other’s way.

  • Everyone knows their focus. Sales sees what’s for sales, and support sees what’s for support, even in the same chat.
  • No reading the whole chat. Your team goes straight to the messages meant for them.
  • No depending on another team. Nobody waits for a colleague to notice a message and pass it on.
  • Nothing slips between teams. Every message reaches the team that should handle it.
Explore message categories

  • Sales

  • Support

  • Billing

In-chat actions

Send payment links and forms in the chat.

Pick an action in the message box. The customer gets it in the same WhatsApp conversation, and your team never leaves the chat.

  • Forms. Collect details without the back-and-forth.
  • Payment and booking links. Sent straight from the message box.
  • Custom actions. For the services your business offers.
Explore in-chat actions

Risponse AI

AI that handles the routine. Your people keep the relationships.

Automate first-line support with an AI agent trained on your business knowledge, and keep your team focused on high-value conversations.

Boost agent productivity

AI summaries, suggested replies and translation, right in the chat.

Seamless human handover

Escalates complex or sensitive conversations to the right agent, with full context.

Trained on your business knowledge

Answers from your FAQs and documents in the tone you set, and looks up live data through custom APIs and MCP connectors.

Guardrails you control

Set when the AI responds and which actions it can take.

Explore AI features AI agent in the docs

Inbox features

Everything a WhatsApp team inbox needs. In one place.

Get more done, automate the repetitive steps and connect WhatsApp to the systems you already run.

Shared WhatsApp inbox. Know who handles what.

Invite your team, assign chats and see who sent every reply.

  • Roles and access. Members see only the chats you share.
  • Smart assignment. Round robin that can follow shifts.
  • Private notes. Mention a teammate; the customer never sees it.
  • Sender tags. Replies sent from Risponse show who wrote them.
Explore the shared inbox

WhatsApp groups, next to your chats.

On QR-connected numbers, customer and partner groups sync into the inbox next to your one-to-one chats.

  • Mention alerts. Know when someone needs you.
  • Tickets from group messages. Nothing gets lost in the scroll.
  • Bulk group actions. Add one contact to many groups at once.
  • Member exports. Download group member lists.
Explore group management

Bulk messages out, replies in one inbox.

Send one message to a saved list, now, later or on repeat. Replies land back in the inbox.

  • Personal variables. First name and more, with fallbacks.
  • Saved lists. Contacts and groups, ready to reuse.
  • Schedules and repeats. Daily, weekly or monthly.
  • Delivery logs. Retry only the ones that failed.

Add a gap between messages and follow the best-practice guides to protect your number. WhatsApp sets the limits, and no tool can promise a number will never be restricted.

Explore bulk messaging

React with an emoji, and it’s a ticket.

Use the message menu or react with an emoji. Add an owner, priority and due date.

  • Emoji-to-ticket. React, and it is tracked.
  • Custom fields. Make key ones required before closing.
  • Tasks and reminders. Follow-ups that do not slip.
  • Ticket metrics. Backlog and resolution times at a glance.
Explore tickets and tasks

WhatsApp automation handles the routine.

Build rules from a trigger, conditions and actions. No code needed.

  • Auto-assign. New chats go to the right person.
  • Auto-replies. After hours and on keywords.
  • Escalation. Email a manager when a reply is late.
  • Notifications. Push data to Slack or a webhook.
Explore automation

  • Custom APIs and webhooks

    Send chats, messages and tickets to your own systems, and let the AI agent look up live data from your API.

  • Measure key metrics

    Track first response and resolution times, unanswered chats, open tickets and agent workload.

Connection options

Connect each WhatsApp number your way.

Start with a QR code. Add the Business API for templates and volume, or keep the Business app and add the API on the same number.

  • QR code

    Linked device, like WhatsApp Web

    Scan once from the phone and keep using it as normal. The quickest way to start.

    WhatsApp groups
    Yes
    Meta-approved templates
    No
    Blue tick eligible
    No
    Meta fees
    None
    How the QR connection works

  • Business API

    Meta’s official platform

    Built for volume, automation and approved message templates.

    WhatsApp groups
    Small groups, blue tick only
    Meta-approved templates
    Yes
    Blue tick eligible
    Yes
    Meta fees
    Per delivered message
    About the Business API

  • Coexistence

    The app and the API on one number

    Keep the Business app on the phone while the team works the same number.

    WhatsApp groups
    Not synced
    Meta-approved templates
    Yes
    Blue tick eligible
    No
    Meta fees
    App free, API per message
    See how it syncs

Meta sets the rules for groups and the blue tick, and prices API messages itself: Meta’s pricing page. Connection guide in the docs ↗

How it works

Set up your WhatsApp team inbox. Connect, invite, reply.

  1. 01

    Connect your number

    Scan a QR code from the phone, or use the Business API. Add more numbers any time.

  2. 02

    Bring in your team

    Invite teammates and set up categories so each department gets its own timeline.

  3. 03

    Reply and act

    Answer from one inbox, send links in the chat, and let rules and AI handle the routine.

Integrations

Connect WhatsApp to your CRM and helpdesk.

Link chats to HubSpot and Zoho CRM, send tickets to Freshdesk and Zoho Desk, and send new chats, messages and tickets to Google Sheets and Zapier.

See all integrations

Security

Keep customer chats private. You decide who sees what.

From access controls to hidden customer numbers, protecting your customer conversations is built into how Risponse works.

  • Roles and label-based access

    Members see only the chats whose labels you share. Admins see everything.

  • Number masking

    Agents see names and full history, not phone numbers. Your business number can be hidden too.

  • Private media links

    Turn on media privacy and links to photos, files and voice notes need sign-in and expire.

  • Export your data

    Depending on your plan, download chats, messages, notes, tickets and activity history.

  • Scoped AI access

    AI tools connected through the MCP server reach only the numbers you pick. Revoke access any time.

Read our security practices

FAQ

Team inbox questions, answered.

Still unsure? Email us and a person from our team will reply.

Email info@risponse.com
Can I keep the WhatsApp number my customers already know?

Yes. Link the WhatsApp or WhatsApp Business app number you use today with a QR scan. Customers keep messaging the same number.

Connect WhatsApp
How quickly can my team get started?

Connect a number with a QR scan, invite your team and start replying. The AI agent takes longer, because you first teach it with your FAQs and documents and choose when it may reply.

How does Risponse keep customer data secure?

You control who sees what. Members see only the chats shared with them, number masking hides customer phone numbers from agents, and links to media can require sign-in and expire. Every reply shows who sent it, and activity history records changes such as labels and assignees.

Security and data protection
Can multiple people use one WhatsApp number at the same time?

Yes. Risponse is a WhatsApp team inbox: connect the number once, invite teammates as admins or members, and everyone replies from the same inbox. Each reply is tagged with the person who sent it, and private notes stay inside the team.

WhatsApp shared inbox
Do I need the WhatsApp Business API to use Risponse?

No. You can link a regular WhatsApp or WhatsApp Business app number by scanning a QR code, the same way you open WhatsApp Web. Choose the Business API when you need approved templates, or coexistence to run the app and the API on one number.

Connect WhatsApp
Can I manage multiple WhatsApp numbers in one inbox?

Yes. Connect each number with its own QR scan, and every chat shows which number it belongs to. If a customer has written to more than one of your numbers, you pick the sending number before you reply.

Multiple numbers in one inbox
What are message categories and department timelines?

Every incoming message gets a category and a subcategory, such as Support › Delivery issue, even when one chat covers several topics. Each department then replies from a timeline of only its messages, across every chat and number. These are inbox categories for your team, not the template categories Meta uses for pricing.

Message categories
Can I send a payment link or booking link in a WhatsApp chat?

Yes. From the message box you can send a payment link, a booking link, a form or a custom action your business sets up. The customer opens it from the chat, and your team stays in the same conversation.

In-chat actions
Does Risponse work with WhatsApp groups?

Yes, on numbers connected with a QR code. Groups sync into the inbox, and you can flag mentions and keywords, turn group messages into tickets, and add a contact to many groups at once when your number is a group admin. On the Business API, Meta allows only small groups (up to 8 participants) for Official Business Accounts, and coexistence numbers do not sync groups.

Group management
Does Risponse have a WhatsApp AI agent or chatbot?

Yes. The AI agent answers routine questions from your FAQs and documents, waits so a teammate can reply first, and pauses once a person steps in. Harder cases go to your team as a private note or a ticket, and AI features use AI credits.

WhatsApp AI agent
Can bulk messaging get my WhatsApp number banned?

For bulk messaging, use the official WhatsApp Business API. Risponse supports it on your existing number through coexistence, or on a separate number. It is built for volume and uses Meta-approved templates, which lowers the risk compared with a regular WhatsApp number. WhatsApp still decides when to limit any number, so message people who expect to hear from you and grow volume gradually.

WhatsApp Business API
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