Features
WhatsApp inbox features for the whole team
Every number in one inbox, every message sorted by department, and the tools to reply, automate and follow up without leaving WhatsApp.
Inbox
One place for every number, chat and department.
- New Message categories New Every message sorted by department, each with its own reply timeline.
- New In-chat actions New Send forms, payment links and booking links without leaving the chat.
- Shared team inbox Roles, assignment and private notes for the whole team.
- Multiple numbers Connect every business number and work from one screen.
- Group management Customer and partner groups in the inbox, with alerts and tickets.
- WhatsApp CRM Labels, custom properties and CRM sync next to every chat.
Messaging
Reach many people and track the follow‑up.
AI
Answers, summaries and drafts you stay in control of.
Automation
Rules and workflows that remove routine work.
Connect
QR code, Business API, or the Business app and API on one number.
Built-in tools
The everyday tools your team will use most
Smaller features that sit inside the inbox. Each one links to its step‑by‑step guide in the docs.
- Team access and roles Admins and members, label-based access, shifts.
- Number masking Agents see names and history, not phone numbers.
- Media privacy Turn on expiring links for photos, videos and documents.
- Labels Colour-coded tags for chats, contacts and tickets.
- Custom properties Your own fields next to every chat and ticket.
- Quick replies Saved answers behind a slash command.
- Private notes Internal notes and mentions inside the chat.
- Scheduled and recurring messages Send later, once or on a repeat.
- Calling Beta WhatsApp voice calls with recordings and transcripts.
- Analytics and exports Workspace metrics, ticket metrics, CSV exports.