Blog
WhatsApp guides for teams that sell and support
Plain-English guides on running WhatsApp as a team: one inbox for many numbers, sharing the work, the Business API and keeping your numbers in good standing.
Featured guide
Featured Guides
How to create a WhatsApp channel, and when a business should use one
Create a WhatsApp channel in a few steps, see what followers can and cannot do, and how a channel differs from a group, community or broadcast list.
· 2 min read
All guides
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Guides
How to create a WhatsApp channel, and when a business should use one
Create a WhatsApp channel in a few steps, see what followers can and cannot do, and how a channel differs from a group, community or broadcast list.
· 2 min read
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Guides
How to delete a WhatsApp group for everyone, or just exit it
Delete a WhatsApp group as an admin by removing every member first, or exit and delete it just for you. See what members see, from WhatsApp help.
· 2 min read
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Guides
How to run WhatsApp groups for business teams: a practical guide
Run WhatsApp groups that get work done: when to use a group, broadcast or private chat, how to assign owners, and when to move to a shared inbox.
· 6 min read
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Guides
How to send one message to many WhatsApp groups, and what to avoid
See your options for sending one message to many WhatsApp groups: forwarding, communities, channels and tools, with the risks WhatsApp warns about.
· 2 min read
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Guides
WhatsApp archived chats: how to find, archive and unarchive them
What archive means on WhatsApp, where to find archived chats, and how to archive or unarchive on Android, iPhone and the web. Steps from WhatsApp help.
· 3 min read
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Guides
How to back up and restore WhatsApp chats on Android and iPhone
Back up WhatsApp to Google, iCloud or WhatsApp cloud storage, set automatic backups, and restore chats. What to check first, from WhatsApp help.
· 2 min read
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WhatsApp Business API
WhatsApp calling vs Cloud API calling: which should your business use?
Compare WhatsApp app and web calling with Cloud API calling: audio, video, cost, permissions and team use, with real scenarios showing which to use when.
· 5 min read
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Guides
WhatsApp communities: what they are and how to create one
A WhatsApp community links up to 100 groups with one announcements channel. See how to create one, the limits, and the catch for Business app users.
· 2 min read
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Guides
How to create and share a WhatsApp group invite link
Create a WhatsApp group link or QR code, share it safely, control who can invite and approve new members. Steps from WhatsApp help for group admins.
· 2 min read
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Guides
WhatsApp number banned? How to request a review and what to do next
If your WhatsApp number is banned, request a review in the app. See what WhatsApp says about timing, final bans, backups and lowering the risk.
· 2 min read
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Guides
WhatsApp read receipts: blue ticks, groups and how to turn them off
What WhatsApp ticks mean, how to turn off read receipts, why groups still show them, and how to see who read your message in a group.
· 2 min read
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Guides
How to send photos as documents on WhatsApp, and keep the quality
Send photos on WhatsApp as documents on Android or iPhone, understand HD versus standard quality, and see the 2 GB limit. Steps from WhatsApp help.
· 2 min read
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Guides
WhatsApp text formatting: bold, italic, lists, quotes and highlights
Make text bold, italic or struck through on WhatsApp, add lists, quotes and code, and learn what to do about highlighting. Includes a cheat sheet.
· 3 min read
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Guides
WhatsApp use cases by industry: practical ideas to start with
Practical WhatsApp use cases for retail, healthcare, finance, travel, education and real estate, plus when to move from the app to the Business API.
· 4 min read
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WhatsApp Updates
WhatsApp Web calling: what is new and what it means for business
You can now make WhatsApp voice and video calls from your browser, and invite guests with no account. Here is what changed and what it means for business.
· 3 min read
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Guides
WhatsApp Web QR code: how to scan it and fix common problems
Scan the WhatsApp Web QR code on Android or iPhone, link with a phone number instead, and fix a code that will not scan or a device that logs out.
· 4 min read
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Guides
How to send a WhatsApp message without saving the number
Message someone on WhatsApp without saving their number: use a free tool, a wa.me link or the app. Includes the right number format and common fixes.
· 3 min read
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Guides
WhatsApp broadcast limit: how many people you can message at once
The WhatsApp broadcast limit is 256 contacts per list in the app. See how lists, paid business broadcasts and the Business API differ, and which fits you.
· 9 min read
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Guides
How to set up auto reply in WhatsApp Business, with message samples
Set up an auto reply in WhatsApp Business: away messages, quick replies and automation rules, with ten sample messages you can adapt for your business.
· 8 min read
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Guides
Can WhatsApp Business be used on multiple phones? Limits and team options
Yes: WhatsApp Business works on one phone plus up to four linked devices, or ten with Meta Verified. See the limits and how a team can share one number.
· 7 min read
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WhatsApp Updates
How to advertise on WhatsApp Status: a business guide
Learn how to advertise on WhatsApp Status. Set up Status ads in Meta Ads Manager, and see the ad specs, targeting options and how cost works.
· 8 min read
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Guides
How to send bulk WhatsApp messages and lower the risk of a ban
Send bulk WhatsApp messages with less risk to your number: use the right connection, warm up slowly, message opted-in contacts, and follow Meta’s rules.
· 10 min read
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Guides
How to set up WhatsApp for a support team
Set up WhatsApp for a customer support team in five steps: connect a number, add agents, assign chats, set up auto-replies and track tickets.
· 6 min read
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Glossary
What is a WhatsApp shared inbox?
A WhatsApp shared inbox lets a team share one WhatsApp number. Learn what it is, how it works, and when your business needs one.
· 3 min read
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Glossary
What is the WhatsApp Business API?
The WhatsApp Business API is Meta’s platform for businesses that need templates, high volume, or team inbox tools. Learn what it is and when you need it.
· 5 min read
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Glossary
What is WhatsApp coexistence?
WhatsApp coexistence lets you use the WhatsApp Business app and the Business API on the same number at the same time. Here is how it works.
· 4 min read
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WhatsApp Updates
WhatsApp Business Calling API: what it is and who needs it
Meta launched the WhatsApp Business Calling API in July 2025. It lets support and sales teams make and receive WhatsApp voice calls. Here’s how it works.
· 6 min read
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WhatsApp Updates
WhatsApp Business API pricing in 2026: how Meta bills each message
WhatsApp Business API pricing explained: Meta bills each delivered message by category and country. See the October 2026 changes and how to cut costs.
· 8 min read
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Guides
How to manage multiple WhatsApp numbers in one inbox
How to manage multiple WhatsApp numbers as a team: compare your options, bring every number into one inbox and split the work between teams.
· 7 min read
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WhatsApp Business API
WhatsApp coexistence or a new API number: how to choose
WhatsApp coexistence vs API: when to keep your Business app number, when to start a new API number, and what changes for history, groups and costs.
· 7 min read
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Guides
WhatsApp shared inbox: a guide for sales and support teams
What is a WhatsApp shared inbox? Set one up for sales and support: who sees which chats, who answers, handoffs, late replies and metrics.
· 7 min read
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